Get your hacked account back fast
Your email or system is compromised. Call us direct — one cybersecurity pro answers, no menu, no runaround. We stop the attack and lock things down.
The napcloud incident response process starts the second you call
Our team provides immediate assistance for organizations facing Business Email Compromise, ransomware, and phishing attacks.
You call. We pick up
No menu, no hold, no runaround. A real person answers your call, listens to what happened, and starts the clock on recovery. We ask the questions that matter — no shame, no judgment.
We lock the breach
We help you disconnect affected accounts before the attacker does more damage. For email compromises, we reset passwords, revoke suspicious sessions, and kick out unauthorized devices. For ransomware, we isolate the infected systems.
We clean up the mess
We identify what the attacker accessed, what they changed, and what they took. Then we go through your email rules, forwarding settings, and mailbox changes to undo every backdoor they left behind. Nothing gets missed.
We hand you a full report
You get a clear written report detailing what happened, what we found, what was recovered, and what was blocked. It includes timestamps, affected accounts, and evidence logs — everything you need for insurance claims or internal records.
We tell you what's next
Before we leave, we walk you through exactly what's secure now and where you have gaps that need plugging. We never push a sale. We just tell you what matters for your business so you can decide what to do next.
1 phone call. Every time.
I thought we'd lost everything. The attackers locked us out of our email and started sending fake invoices to our clients. Napcloud Security answered on the second ring, walked me through what to do, and had our account secured within hours. They found exactly what the hackers changed and helped us undo it.
David Chen
Owner, Chen Logistics
A vendor's email got spoofed and we wired money to a fake account. I was panicking. The team at Napcloud Security didn’t just help us trace what happened — they showed us how to set up verification steps so it never happens again. Straight talk, no jargon, real help fast.
Maria Reyes
Office Manager, Reyes & Sons Construction
Our law firm got hit with a phishing attack that looked exactly like a client request. Napcloud Security investigated the whole thing, gave us a clear report, and tightened our Microsoft 365 settings in one afternoon. Now we know exactly what to watch for.
James Okafor
Partner, Okafor & Associates
Call 346-738-4595. A real person picks up, no menus, no hold.
Your business is under attack. We stop the breach, recover what you can, and get you back to running your company. Fast, direct, no runaround.
A detailed incident report delivered within 24 hours
We document every step of the investigation so you know exactly what happened, what was compromised, and how to prevent it from happening again.
24hr
Incident report delivery
2hr
Initial containment window
100%
Cases with forensic evidence
1
Direct contact
Most cybersecurity firms don't tell you what to expect mid-attack. We do.
Quick answers about how we handle your incident, what you'll get back, and when you can call 346-738-4595 for a real person.